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FAQ

  1. How long are shipping times?

We work with suppliers around the world to source high quality products. Our suppliers typically ship items within one to five days of receiving an order. From that point, it takes 10 to 30 days for items to arrive from China or 4 to 13 days to arrive when shipped from the United States. Each product at Daydreams and Crafty Things has an estimated delivery time that you can find in the product description. 


  1. What's your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To start a return, you can contact us at daydreamsandcraftythings@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.  We ultimately want you to be happy with your purchase so if you have any questions or concerns please contact us and let us know.


  1. Can I cancel my order?

Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.


  1. What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.


  1. Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.